In these Terms and Conditions, “the Company”, “we”, or “us” refers to LeadGem Marketing. “The Client” or “you” refers to the person or business purchasing services from us.
1. Estimates and Proposals
All quotes and estimates are based on the current costs of production and are valid for 30 days. An estimate does not constitute a binding contract until LeadGem has provided written confirmation of the order. Any work requested outside the original brief will be charged as additional work.
2. Payment Terms
- Standard Terms: Invoices are due for payment within 7 days of the invoice date.
- Deposits: For new projects, an initial deposit (typically one month’s payment or 50% of the project fee) is required before work commences.
- Staged Payments: For larger website builds, we may agree on staged payments linked to project milestones.
- Late Payment: If payment is not received within 7 days, we reserve the right to suspend services, including hosting and SEO activity. A £50 reconnection fee may apply to reinstated services.
3. Retention of Title & Copyright
- Ownership: LeadGem remains the owner of all developed work until the final invoice and all outstanding sums are paid in full.
- Transfer: Upon full payment, ownership of the specific website design and content developed for the project will transfer to the Client.
- Exclusions: This transfer excludes third-party software, stock imagery, server-side code, or pre-existing LeadGem frameworks which are used under licence.
- Client Responsibility: The Client is responsible for obtaining permission for all text, images, and branding provided to LeadGem for use on the website.
4. Project Completion & Delivery
- Timeline: Completion dates are estimates. While we strive to meet all deadlines, LeadGem is not liable for delays caused by a lack of feedback or delayed content delivery from the Client.
- Approval: Once a website construction is complete, it constitutes delivery. Final payment is due before the site is launched on a live domain.
5. SEO Services & Website Promotion
While we use over 10 years of expertise and data-driven strategies to improve your rankings, the Client acknowledges that SEO results cannot be guaranteed. Search engine algorithms change frequently, and rankings are subject to competition and third-party platform updates.
6. Domain Names and Hosting
- Renewals: It is the Client’s responsibility to ensure domain names are renewed on time. LeadGem is not liable for the loss of a domain due to expired registration.
- Service Interruptions: While we aim for 100% uptime, we are not liable for business interruptions caused by hosting downtime, server errors, or issues with third-party domain registrars.
7. Limit of Liability
LeadGem shall not be liable for any indirect, incidental, or consequential loss of profits or business interruption arising from the use of our services. Our total liability is limited to the amount paid by the Client for the specific service in question.
8. Company Acknowledgement
Unless requested otherwise in writing, LeadGem reserves the right to include a small “Website by LeadGem” link in the footer of designed websites and to feature the completed project in our marketing portfolio.
9. Termination
- Notice Period: Ongoing monthly services (such as SEO or hosting) require a 2-month notice period for cancellation, unless otherwise stated in your specific contract.
- Breach: We reserve the right to terminate the contract immediately if the Client fails to meet payment obligations or enters into insolvency.
10. Governing Law
These terms and conditions are governed by the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the English courts.